Dimples S (부-인)
09.03.2025
**Extremely Disappointing Experience – Zero Stars If Possible**
Our experience at this restaurant was incredibly frustrating, and I wish I could give it zero stars.
Upon arrival, we were greeted by Phil, who asked if there were any available tables. A waitstaff member then escorted us to our table. After we sat down, someone came over to check if we were ready to order. We politely requested more time, which was understandable given it was only 8:42 p.m. and we just wanted a quick snack before catching our train.
We ordered three drinks and a pizza to share. However, as we waited, we felt increasingly uncomfortable due to the hostile stares from the staff. It was clear that we were not welcomed.
Things took a turn for the worse when I asked for the service charge to be removed due to the poor service. Suddenly, the attitude of the staff became even more unpleasant and dismissive.
The only redeeming part of our visit was Phil, the doorman, who was kind and genuinely helpful. It's unfortunate that the rest of the staff didn’t show the same level of professionalism.
To make matters worse, when we returned home and reviewed our receipt, we discovered several items on the bill that we didn’t order. One of our party tried contacting the restaurant by both phone and email to resolve the issue but received no response. While we acknowledge that we should have double-checked the bill, the hostility from the staff made us just want to leave without any further confrontation.
What’s even more concerning is that the bill was timestamped at 7:00 p.m., despite our arrival at 8:42 p.m. Our pizza arrived at 9:24 p.m. The bill also incorrectly labelled us as “food critics,” which we certainly are not, and included items we never ordered. The total on the bill was £72, even though we had only ordered a hot sunset pizza and three drinks (a mojito, strawberry daiquiri, and piña colada) totalling £47.50.
When we tried to leave, we were stopped twice and then chased out of the restaurant, with accusations that we hadn’t paid. We have our bank statement which shows otherwise! This behaviour was beyond unprofessional and completely unacceptable.
We strongly advise against visiting this place. We’re now seeking a refund of £24.50 for the incorrect charges. To charge customers for items they didn’t consume and then treat them like criminals is not only dishonest but also unethical.
**PATRONS BEWARE!**
1cityblue
07.03.2025
Chilled house music in a fantastic setting. Service is fantastic. Well worth a visit
Stuart Bentley
06.03.2025
Very out of keeping for Blackpool and far too trendy for the rest of the area which is pretty dire in all fairness. However this is very nice (although slightly on the pricey side) however very nice surroundings, good drinks choice, food choice but £22 for a pizza is quite on the high side in all fairness even if it was very tasty.
Ian King
05.03.2025
Best burger I’ve had since moving back to the UK after 40 years in the USA! High quality beef perfectly seasoned!!
Lee Green
27.02.2025
Excellent all round
Donya Rajabzadeh
26.02.2025
This place was dreamy. The view was adorable and the decoration was authentic. We really enjoyed our time there and the food was beyond incredible. The starters were gorgeous, we had arancini, mussels and calamari which were so fresh and flavorful. The main food was tatsy as well. I really enjoyed the prawns tapas with a cheesy garlic bread which matched perfectly. My friend had a chiken bara bara which I loved, it tasted like heaven, it was so creamy and tender. The coffee were nice and enjoyable. Everything aced the experience, just some of the staff weren't really welcoming smiley.
Definitely ine to visit though.
Mark Watson
24.02.2025
Way over priced portion was small and broccoli stems were hard avoid I got stung £33
Chris Dunn
23.02.2025
The Beach House is a not so hidden gem! Right next to Blackpool Tower and the big gold building on the front. we had a fabulous lunch with spectacular views across the Irish Sea. Food was really great and really tasty (fab Spanish/Italian/English menu) as was the service (Samantha our waitress was excellent). Dog friendly too. Highly highly recommended.
Jamie Lewis-Parker
20.02.2025
Very nice bar. Right on the front by Blackpool tower. Have any drink you could want but a little pricey.
Carolyn Smith
19.02.2025
Absolutely amazing meal! The lobster and Tomahawk were delicious. The staff were outstanding and the restaurant is beautifully designed with funky music playing to keep the atmosphere. Will definitely return and recommend.
Male Leye
19.02.2025
Nice place
Rob Ogden
17.02.2025
Incredible fresh fish dinner to share. Perfectly cooked veg and fish. The green and red peppers were perfect, as were the potatoes and broccoli. The fish was amazing. Ask to see it beforehand and they will be happy to show. The Sancerre was a little pricey but was delicious and complimented the fish perfectly. Highly recommend and excellent food. 5 stars.
Paul Crowe
16.02.2025
This venue is a delightful way to enjoy an afternoon. It is quite pricey but well worth it.
Paul Scott
15.02.2025
Amazing restaurant. Food was out of this world and great service. Would highly recommend. Thank you for a wonderful experience.
Alex james Dunmore
15.02.2025
Had a lovely Valentine’s Day, thank you to the staff for the hospitality. Beautiful place would recommend to anyone
WwoofNJS
21.08.2024
Couple of kids on reception decided to not let's me in as I would have had a few drinks on terrace outside. No loss
JEWGAL thanks for editing my review, again.
Andrew Coplestone
14.01.2025
Fantastic evening before we all went to the panto. 8 of us enjoyed our meals and we were looked after so well. Love this place. Would be great if they could put a floodlight out into the sea so we could see the setting brilliantly at night.
Lydia Morison
04.01.2025
The Beach House has a modern decor with panoramic views across the Irish sea. We were seated in the restaurant after making an online booking.
We arrived at 2pm and were greeted by friendly staff and shown straight to out table.
Service is slick. The food came in an appropriate amount of time and was delightful.
We didn't order wine because we felt the prices were too high for the quality of the wine
A glass of house wine is £9. A pint of Beer £6.60.
We will definitely be returning and would recommend this as a place to go any time of the day.
Andrew West
22.03.2023
WARNING: THEY'LL STEAL YOUR MONEY!
I enjoyed an okay but rather expensive meal here a few months ago with strange service from an overly familiar waiter with filthy fingernails. I decided to give the place another go on a recent business trip to see whether we should recommend it to our few hundred guests at an event being organised nearby. The answer: absolutely not! Unfortunately due to my colleague's illness I was forced to cancel a booking for dinner 6 hours in advance and they charged THIRTY POUNDS to my card! They were called up about this ridiculously opportunistic charge and said they would refund it. They didn't. Subsequent contact has been ignored. The owners can rest assured I will be getting my money back one way or another but for now, I warn people to stay away.
Update: I did get my money back, or at least the value to £30, though they don't know how. 😜
Sarah Crame
24.12.2024
Gorgeous place! The vibe is awesome, just something different, I could have been on holiday!
Food was fantastic too.
Tanya Matthews
29.06.2024
Great restaurant overlooking the sea. Nice atmosphere and great food. Staff were lovely and saw to my table quickly. The restaurant brings a. Touch of class to the Blackpool promenade. Would go again!
Clare Gollop
22.12.2024
Lovely venue. Great food and sea views
Kirsty Petersen
20.12.2024
So disappointed with my booking, a double birthday lunch with my sister from America and myself from Southafrica flew in for my mother’s birthday. We were told to hurry up as there was a big function arriving. The manageress didn’t even put the starter down before telling us that we need to hurry and leave in 45 mins. What a miserable experience, a pushy and unskilled “manageress” thank god for Kensani our charismatic waiter which was great. What a waste of time that outing was.
Mark
10.08.2021
I love this place, but I was given a wet chair. I don't mind standing in the bar as long as my pants are dry. So 2 star for now.
